Refund policy

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GuruNet sells digital advertising placements that start as soon as payment is confirmed. This policy explains when we refund a payment.

We refund in full when

• You paid but your plan was not activated within 24 hours of sending your payment slip, and we cannot activate it.
• You paid twice for the same order.
• We remove your paid ad within 48 hours of payment for a reason that was not caused by a breach of our Terms.

We refund part of the payment when

• The website is unavailable for more than 72 consecutive hours during your plan: we refund or extend for the lost days.

We do not refund

• Plans that have started and are running as described, including when you no longer need the ad.
• Ads removed because they broke our Terms (for example fake, misleading or duplicate ads).
• The number of enquiries or students you receive, which we cannot guarantee.

How to request a refund

Contact hello@gurunet.lk or +94 77 000 0000 within 14 days of payment with your order reference. Approved refunds are sent by bank transfer to the account you paid from within 7–14 working days. If your payment slip does not show that account, we will ask you for its details.